TROXUS provides 18 months Warranty and after-sales service to its products. This is a relatively long after-sales service time for the electric transportation industry and we do it because we have the utmost confidence in the quality of our products.
Terms and Limitations to the 18-month warranty and after-sales service policy:
The 18-month service time starts from the time customer makes the order.
Tires and brake pads are wearable parts and are not included in the after-sales package.
If the issue is caused by an impact or wear caused by improper riding, it is not covered by the warranty, but we can help you with repairs. The parts needed and the related accessories are not covered by the warranty
If your scooters or bikes have any quality problems, please feel free to contact the team at firstname.lastname@example.org, and send relevant photos and videos. After receiving the information, our team will diagnose the situation.
If natural damage occurs to the scooter, we will provide you with an after-sales plan as soon as possible. The fastest way is to mail repair parts and provide related repair videos so that you can quickly replace parts at home. Our scooters are modular in design, and the replacement of parts is very simple. We will provide repair videos for your reference.
If it is not convenient for you to replace the parts by yourself, we will provide you with a repair plan and have your scooter sent to us for repair.
Maintaining your Scooters and ebikes
To maintain the quality of the product, please refer to the following suggestions:
It is best to use the scooter or ebike at least once a month to avoid damaging the battery.
Check the screws regularly and make sure they are tight.
Do not place the scooter close to a fire, areas with excessive humidity, etc.
Please follow the instructions when using the products.
Returns and RefundsEvery TROXUS product is rigorously inspected before leaving the factory. If you request a return after receiving the goods, please see more details about the Returns on our Refunds Policy.